We offer FREE shipping to most locations in the world on orders over $55USD on select products.
Some items that are marked on their product page are provided by a 3rd party who control the shipping fees on that item and therefore cannot be included in the free shipping.
For orders less than $55USD we apply a simple Flat Rate Shipping Cost based on weight: Less than 1lbs (0.45kg) = $7USD; Greater than 1lbs (0.45kg) = $12US
Your order is shipped directly from our studio in Shanghai, China through a logistics center in Hong Kong and via e-packet mail services like USPS, DHL, and EMS
Delivery time depends on global events, delivery location, and time of year, with 3 weeks being typical and some situations requiring 2-4+ weeks
You may potentially see lengthy delivery times and large gaps in tracking movement. Gaps of multiple weeks are unfortunately quite normal these days.
Local and International holidays, global events, weather, and other "Acts of God" can create unexpected delays in shipping.
All packages are insured and tracked. And you will receive a tracking number via email when your order is handled and shipped. Tracking number emails often go into Spam Folders - please check yours.
If any item is lost during shipping (not including handling time), meaning there is no sort of tracking update for 4 weeks or more, we will refund your purchase and shipping costs.
Because we hand process all orders, handling times can be impacted by our traveling or local holidays.
**Please note that although we try and do everything legally possible to avoid customs/import taxes, this could still happen to you and you are responsible for paying these costs as they are not included in our 'shipping' costs.**
If you have questions about shipping, hit the "?" button and contact us to discuss.