Shipping Policy

We offer FREE shipping to most locations in the world on orders over $60USD on select products. (as of April 25th 2025, USA orders require purchases of over $200USD to qualify for free shipping due to the costs incurred by the Trump Tariffs)

Some items that are marked on their product page are provided by a 3rd party who control the shipping fees on that item and therefore cannot be included in the free shipping.

For orders less than $60USD we apply a simple Flat Rate Shipping Cost based on weight: Less than 1lbs (0.45kg) = $9USD; Greater than 1lbs (0.45kg) = $15USD
(Some more remote and hard to ship to countries including but not limited to Iceland and Mexico have a flat rate of $15usd)

Update – April 2025

Due to newly imposed tariffs by the U.S. government, the shipping fee for parcels to the United States is now based on weight and starting at a minimum of $15. This fee includes all applicable taxes and import duties, ensuring that no additional charges will be incurred by customers upon delivery.
Free Shipping for the USA is now only for orders over $200USD in total.

We will continue to monitor the situation and adjust shipping rates accordingly should any changes in trade policies allow for a reduction in costs.

 

Your order is shipped directly from our studio in Shanghai, China through a logistics center in Hong Kong and via e-packet mail services like USPS, DHL, and EMS

Delivery time depends on global events, delivery location, and time of year, with 3 weeks being typical and some situations requiring 2-4+ weeks

 

You may potentially see lengthy delivery times and large gaps in tracking movement. Gaps of multiple weeks are unfortunately quite normal these days.

Local and International holidays, global events, weather, and other "Acts of God" can create unexpected delays in shipping.

 

All packages are insured and tracked. And you will receive a tracking number via email when your order is handled and shipped. Tracking number emails often go into Spam Folders - please check yours.

If any item is lost during shipping (not including handling time), meaning there is no sort of tracking update for 4 weeks or more, we will refund your purchase and shipping costs. 

Because we hand process all orders, handling times can be impacted by our traveling or local holidays. 

**Please note that although we try and do everything legally possible to avoid customs/import taxes, this could still happen to you and you are responsible for paying these costs as they are not included in our 'shipping' costs.**

If you have questions about shipping, hit the "?" button and contact us to discuss.